Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

Download Dr. iQ - our practice mobile app

Access our Dr. iQ our practice mobile app - 7days, 8AM-8PM

Dr. iQ is our mobile app - the fastest way to access our GP services
7 days a week, including evenings, download the app NOW:

Get your FREE flu vaccination

This year, it is even more important to get your flu vaccination if you are:

  • 65 years of age or over
  • Suffering from a long term medical condition
  • Pregnant
  • A carer
  • A child aged 2 or 3 years old

Please choose from one of the following two options:

No ThanksI don't think I need a flu vaccination
Yes PleaseI think I need a flu vaccination
Please note:We will be vaccinating people in the 50-64 year old group who do not have health condition in November/ December, if there are sufficient vaccinations available. We will invite patients in this group only after we have vaccinated those who are at the highest risk.

Fair Use Policy

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nhs

Fair Use Policy

The following fair use policy has been designed by your practice team to support fair use and access of the Dr. iQ app. Please read this carefully and contact your practice team if you have any queries.

We are committed to ensuring equitable access to our practice team in order to deliver the best possible service we can for you.

To ensure this, we ask all patients to contact our clinicians and admin staff in a fair, consistent and timely manner.

To help us and all patients at the surgery, we would like to kindly remind you that patients should use Dr. iQ in accordance with this Fair Use Policy.

Inconsiderate or unfair use of Dr. iQ may mean that another patient who wants to access their GP or other healthcare professional is unable to do so due to limited availability.

Examples of unfair use of the Dr. iQ service may include, but are not limited to:

  • Significant deviation from average use of the GP surgery e.g. submitting unreasonable numbers of online consultations
  • Any form of abuse or harassment of our staff

If unfair use of the Dr. iQ app significantly impacts our ability to deliver safe care to all patients, we reserve the right to review individual access to the app. This process will include a series of communications with you followed by potential action (which may include suspension of your Dr. iQ account).

Where a patient’s behaviour falls outside of that which is normally considered reasonable (e.g. breaches the NHS Zero Tolerance Policy) and leads to an irretrievable breakdown of the doctor-patient relationship, in a minority of cases this may also lead to the consideration of removal from the practice list itself.

Our Commitment to You

  • We will treat all patients equally with dignity and respect, without exclusion.
  • We aim to provide a personal, friendly and confidential service to our patients.
  • We aim to respond to the majority of online consultations during the same day, and offer 7 days a week access, including early evenings.
  • We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
  • We will offer access to our services in line with the patients’ assessed need.
  • We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
  • We operate a practice complaints procedure which may be used in confidence
  • We welcome and consider all feedback from our patients.

Help us to Help You

  • Please only submit one online consultation for the issue you require help with but include as much information as possible in your request – submitting the same request repeatedly or chasing an answer within a short time frame will not necessarily result in a faster response.
  • If your request is urgent, consider contacting the practice via the telephone system
  • Keep appointments made with us or cancel in plenty of time.
  • Bear with us if there is a delay – this may be due to another patient needing additional time or an emergency. We will try and keep you informed of anticipated delays.
  • Use our service responsibly and do not expect immediate treatment for non-urgent / routine conditions.
  • Consider other avenues of help for minor conditions – self-care, pharmacy, NHS111 etc. where appropriate.
  • Utilise the services of other professionals in the practice – the GP is not necessarily always the most appropriate person to see.
  • Allow sufficient time for processing of repeat prescription requests and please do not pressure staff to process sooner than the standard 48-hour time line
  • Keep us informed of any name, address and telephone number changes.
  • Treat us with respect. We will not tolerate verbal or physical abuse.
  • Only request a home visit if you are too ill or physically incapable of attending the surgery. Your request will be triaged by telephone before a visit is carried out

Irretrievable breakdown of the doctor- patient relationship

Occasionally, patients may persistently act inconsiderately and their behaviour may fall outside of that which is normally considered to be reasonable. In such circumstances there may be a complete breakdown in the doctor-patient relationship.

If this situation occurs, we will take the following steps:

Steps we will take with the patient

  • Inform the patient, either personally or in writing, that there is a problem.
  • Explain the nature of the problem to the patient.
  • Obtain the patient’s perspective and interpretation of the situation.
  • Obtain advice of a Medical Defence Organisation if necessary.

Steps we will take within the practice

  • Inform all appropriate members of the practice about the problem.
  • The patient and possible reasons for the patient’s behaviour (e.g. disagreeableness, cultural differences, mental illness, personality disorder) will be discussed at a Practice Meeting.

Steps we will take if discussion fails to resolve the problem

  • Inform the Patient Registration Department at CCG/STP in writing of the practice decision to remove the patient and the reason why.
  • Where appropriate, inform the patient in writing of the decision and the reason for removal from the list.
  • Explain to the patient that he or she will not be left without a GP.
  • Give the patient information on how to begin the process of registering with another
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